CUSTOMER ​REVIEWS

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CONDITIONS OF ​SERVICE

All prices are for both trash bins

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PRICES VARY DUE TO SPECIAL OFFERS, DISCOUNTS, AND TRIALS

PRESSURE WASHING BY SQ FT

GUTTER CLEANING BY LIN FT

COMMERCIAL SERVICES

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This Agreement governs the terms and conditions of the use of Cleaner Bins LLC ​services and is between you (“Customer”), as an authorized user of such ​services, and Cleaner Bins LLC. By submitting a Request for Service, you confirm ​receipt of and acceptance of this Agreement.

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SERVICE

Cleaner Bins LLC provides mobile trash and recycle bin cleaning and power ​washing services for residential and commercial properties.

CUSTOMER RESPONSIBILITES

For Cleaner Bins LLC to provide its services, the Customer is to abide by the ​CUSTOMER RESPONSIBILITIES. Failure to comply may result in service ​interruption and/or additional service fees as outlined below.

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Cleaner Bins LLC will make every effort to provide

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• NEXT DAY SERVICE: The Customer is responsible for placing bins curbside ​for pickup on trash collection day. Bins should remain empty and left ​curbside the NEXT DAY until 6PM to be cleaned. If bins cannot be left ​curbside, please leave them by the garage or side of the house. If any trash ​or recycle is placed in the bins it MUST NOT exceed the amount of what ​would generally be deemed the previous nights trash. Bins with EXCESSIVE ​amount of unbagged trash or trash that exceeds the amount of what would ​generally be deemed the previous nights trash will NOT be cleaned and a ​non-service fee will be implied.
  

Stickers will be placed on the bins being cleaned during the first visit. Each ​service plan includes up to two (2) bins. The Customer may request to pay for ​additional bins at time of subscribing or contacting Cleaner Bins LLC. Bins may ​NOT be rotated or substituted at any time.

GATED COMMUNITY ACCESS

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The Customer is responsible for notifying the community’s guard house or for ​providing a gate code to Cleaner Bins LLC to access the gated community. If the ​technician is not able to gain access on the scheduled service date, the ​technician will continue his/her route and will not clean the Customer’s bins. ​regular payment will be applied. Payment will not be refunded in the event of a ​missed service due to access issues. It is at the Customer’s discretion to ​reschedule cleaning for the next available day and pay a $20.00 additional ​service visit fee or wait unit the next regular scheduled service. If the customer ​elects to do so and the $20.00 additional service visit fee has been paid, Cleaner ​Bins LLC will make every effort to service the Customer’s cans on the next ​scheduled service visit to the area. If a rescheduled cleaning is not feasible due ​to route scheduling, the Customer will not be billed for an additional service ​visit and cans will be cleaned on the next scheduled service visit.

AVAILABILITY

All trash and recycle bins must be available for servicing on the scheduled ​service date. If bins are not available ( in plain sight, not in garage, or behind a ​barrier such as but not limited to a fence), the technician will continue his/her ​route and will not clean the Customer’s bins. Payment will not be refunded in ​the event of a missed service due to unavailable bins. The Customer is ​responsible to place all bins out on the scheduled service date. Any missing Bins ​will be cleaned the next scheduled service visit.

RESCHEDULING

Rescheduling a missed service due to unavailable bins is at the discretion of ​Cleaner Bins LLC. It is the Customer’s responsibility to request a rescheduled ​cleaning and to pay a $20.00 additional service visit fee. Once the $20.00 ​additional service visit fee has been paid, Cleaner Bins LLC will make every ​effort to service the Customer’s bins on the next scheduled service visit to the ​area. If a rescheduled cleaning is not feasible due to route scheduling, the ​Customer will not be billed for an additional service visit and bins will be ​cleaned on the next scheduled service visit.

ABSENT/OUT OF TOWN

If the Customer knows he/she will not be available to put Bins out for a ​scheduled cleaning, it is his/her responsibility to contact Cleaner Bins LLC to ​notify them no later than 6:00PM the night before the scheduled service.

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CONTENTS OF BINS

Trash and recycle bins MUST be free of the following materials:

* Unbagged trash and recycle

* Unbagged animal waste and any other fecal matter

* Chemicals, paint, glue or other adhesives

* Other hazardous waste of any kind

* Building materials (plaster, stucco, concrete, etc.)

* Yard debris (leaves, branches, etc.)

Under no circumstances will Clean Cleaner Bins LLC ​clean any bins containing human waste!

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CONDITION OF BINS

Trash and recycle bins should be in good working condition and not be in such ​disrepair that would cause damage to the cleaning equipment or prevent ​Cleaner Bins LLC from cleaning the bins properly. Any significant damage noted ​by the technician will be reported to the Customer upon the first cleaning.

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If Cleaner Bins LLC arrives to perform service and the above conditions are not ​met, the service will not be completed. Payment will not be refunded. It is the ​Customer’s responsibility to request a rescheduled cleaning and to pay a ​$20.00 additional service visit fee or wait till the next regular scheduled service . ​Once the $20.00 additional service visit fee has been paid, Cleaner Bins LLC will ​make every effort to service the Customer's bins on the next scheduled service ​visit to the area. If a rescheduled cleaning is not feasible due to route ​scheduling, the Customer will not be billed for an additional service visit and ​cans will be cleaned on the next scheduled service visit.

3. CLEANER BINS LLC RESPONSIBILITIES

If Cleaner Bins LLC fails to provide its services on the scheduled date of service ​for a reason other than the Customer failing to meet its responsibilities in the ​paragraphs above, Cleaner Bins LLC will arrange for the service to be performed ​on the next possible area visit. If a rescheduled visit is not practical or possible, ​the Customer will receive a credit on a future invoice for the missed service ​(annual plans only).

In the event of inclement weather or equipment failure which prevents Cleaner ​Bins LLC from operating, a notice will be sent via our social media to Customers ​and services will be rescheduled.

CHARGES

Upon receiving a request for service, Cleaner Bins LLC will issue an initial invoice ​to the Customer. When paying the initial invoice the Customer must select “keep ​this card on file” for recurring service plans (Monthly, Bi-monthly, Quarterly). ​Customers paying for a One Time cleaning do not need to select this option BUT ​MUST PAY IN FULL PREVIOUS TO THE SERVICE.

PAYMENTS

Payment for all services will be processed at the time of visit or at the end of ​day. Customers may elect to make payment in full for a maximum amount of 1 ​years cost. Cleaner Bins LLC will charge the Customer’s debit or credit card on ​file for the appropriate service plan fee.

DECLINED PAYMENTS

Cleaner Bins LLC will notify the Customer in the event payment is declined. It is the ​Customer’s responsibility to provide alternate payment information and pay all amounts due ​upon request by Cleaner Bins LLC prior to the next schedule visit. Failure to do so may result ​in service interruption and possible suspension or termination of services. If declined ​payments become a recurring event Cleaner Bins LLC reserves the right to cancel service ​without notice upon the third occurrence. It is the customers responsibility to provide/ ​have an ACTIVE card on file if by debit/credit is the form of payment.

DELINQUENT ACCOUNTS

After one month of non-payment, an account will be deemed as delinquent. Delinquent ​accounts will be suspended, and no further services will be provided until the account ​has been brought back into good standing.

5. CANCELLATION OF SERVICE

Service may be cancelled at any time by calling Cleaner Bins LLC at our office. If the ​cancellation request is received on the day of service or with in 3 days of service, a ​$20.00 cancellation fee will be applied to the customers account prior to cancelling.

CANCELLING AFTER FIRST CLEANING

If the Customer requests recurring service (4 week/ 8 week service) and cancels after the ​first cleaning, the Customer will be charged for the remainder of the balance for the total ​cost of 3 service cleanings. Upon submitting a service request form the customer is ​commiting to a minimum of 3 services

RELOCATION

Refunds are not issued for cancellation of service except in the event the Customer ​relocates outside of the Cleaner Bins LLC's (Highlands County) service area. If the ​Customer relocates outside of the service area, the Customer may gift the remaining ​service to anyone within the service area or request a refund for the remaining service. ​The Customer must request cancellation by calling our office or contacting Cleaner Bins ​LLC through our facebook page no less than 30 days prior to cancellation.

SEASONAL RESIDENTS

Seasonal residents must notify Cleaner Bins LLC of the last service day by calling our ​office or sending an email to cleanerbinsllc@yahoo.com no less than 30 days prior to ​cancellation.

MODIFICATIONS AGREEMENT

Cleaner Bins LLC reserves the right to amend this Agreement at any time by posting a ​revised version to www.CLEANERBINSLLC.com, and/or by emailing its Customers ​information regarding the amendment.

SERVICE

Cleaner Bins LLC reserves the right to modify delivery of service at its sole discretion at ​any time.

CHARGES

Cleaner Bins LLC reserves the right to change prices or implement new charges for use of ​its services at any time. Any changes in pricing will be communicated to the Customer by ​email, phone call, or our social media pages 30(thirty) days prior to the changes going ​into effect. The Customer has the option to continue or discontinue the service at any ​time after the first 3 services has been completed. Continued use of the service after ​such changes are communicated to the Customer by email or phone call constitutes the ​Customer’s acceptance of the modified charges as communicated to the Customer.

7. GOVERNING LAW

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The terms and conditions contained in this document are governed by and construed in ​accordance with the laws of the State of Florida. The Customer irrevocably submits to ​the exclusive jurisdiction of the courts in each state or location.

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